Your Partner in
Call Center Solutions
Maximize your budget with CBE - we'll do it securely while keeping your brand front and center.
We fuel the success of financial services and start-ups with personalized, efficient CX solutions that keep your customers satisfied and loyal, while minimizing cyber risks.
Your performance, safety, and profitability is prioritized as we:
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Optimize your margins
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Accelerate your growth
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Navigate industry regulatory requirements
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Avoid fintech disruptors
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Maintain customer experience and loyalty
Enhance Existing Workflows
We know the financial world moves fast. That’s why we fine-tune your customer interactions and back-office tasks, so your operations run smoother and more efficiently.
Uphold Security Compliance
Your data’s in good hands with us. We stick to the strictest financial regulations and industry standards to keep everything safe and secure.
Leverage Data-Driven Insights
Let’s turn your data into action. We dive deep into customer behavior, giving you the insights to make smarter decisions and keep clients happy.
Reduce Expansion Costs
Want to grow without the growing pains? Our scalable call center solutions help you reach new markets without breaking the bank.
Retain Relationships
We’re here to help you build stronger bonds with your clients through personalized, empathetic support that keeps them coming back.
Maintain Competitive Edge
In a competitive market, staying ahead is key. We’re all about creating strategies that elevate your customer experience and boost your presence.
90 Years Experience Working in the Most Highly Regulated Spaces.
In the financial world, trust is everything. That’s why we prioritize security and regulatory compliance in every aspect of our services. Whether you’re a seasoned financial institution or a startup just finding your footing, we’ve got you covered. Our team is trained to navigate the complexities of financial regulations, ensuring that your data is secure, your processes are compliant, and your clients feel safe. With us, you can focus on growth while we handle the rest.
The Most Robust Compliance and Security Certifications in the Industry
Safeguard your business and your data.
In financial services, security isn't optional—it's essential. Our robust security measures protect your data and your clients around the clock. From advanced encryption to strict access controls, we ensure your sensitive information stays safe. Trust us to handle your security so you can focus on what matters most: your business.
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Account inquiries and maintenance
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Risk and fraud management
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Disputes and escalations management
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Card replacement services
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New account setup and support
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Customer service for card, retail banking, lending, and fintech
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Payment processing and support
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Technical support for banking and fintech
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Verification and mobile banking support
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Collections for lending and payments
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Underwriting and back-office services
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...and an additional range of services to meet your specific needs!
"CBE is setting the bar for compliance and security while maintaining our most important asset, our brand promise."
Senior Analyst, nation's leading tax authority