EdTech CX that Keeps Up
Too Many Users, Not Enough Support
You’ve built a powerful platform to help companies train, onboard, and upskill their teams. But with growth comes growing pains:
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Support tickets are piling up—basic issues are slowing down serious learners.
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Enterprise clients expect white-glove service, but your internal team is already stretched thin.
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Technical hiccups are turning into dropped users.
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Turn data into insights that reduce dropout risk and improve engagement
Support queues are dragging out, and users are losing patience over login issues and access delays.
Onboarding new clients is chaotic, with your internal team stretched too thin to keep up.
Learners across regions are hitting roadblocks outside your team’s working hours.
Enterprise accounts need more handholding than your current model can deliver.
You hear about problems too late, often after frustration has already boiled over.
Your team is stuck firefighting, and high-value work is getting pushed aside.
Small issues are snowballing into churn risks, especially with high-expectation clients.
Growth feels risky, because your current support setup can’t flex fast enough..
It Doesn’t Have to Stay That Way
You don’t need a bigger in-house team—you need the right partner behind the scenes.
At CBE, we support growing corporate learning platforms by handling what slows you down: rising ticket volumes, complex client needs, inconsistent support coverage, and missed insights. We blend people, process, and tech to help you stay focused on product and growth, while your users get the help they need, when they need it.
Because smooth learning experiences aren’t just a nice-to-have. They keep clients renewing, learners progressing, and your platform moving forward.
When Security Slips, Trust Breaks
With decades of experience in highly regulated environments, including government contracts and federal agencies, we understand what’s at stake when it comes to compliance, data privacy, and public trust.
Whether you support K–12 districts or enterprise clients, you handle sensitive data: student records, payment information, and proprietary content. Expectations are high, and so are the risks.
Trust is earned—and protected. We help you do both.
The Most Robust Compliance and Security Certifications in the Industry
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Online Learning Management Systems
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Virtual Classrooms and Collaboration Tools
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Certification and Skill-Building Platforms
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Corporate Training Programs
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Hybrid and Blended Learning Solutions
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Onboarding and Training Programs
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Proactive Customer Success Management
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Retention and Renewal Services
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Subscription and billing support
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Technical Support and UAT
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Data Privacy and Security Support
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Specialized Support for Educators and Administrators
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Learning and Content Support
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Content Moderation and Community Management
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Feedback Loop Analysis and Implementation
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Reporting and Analytics
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Crisis Management and Escalation Handling
